Plain-language summary: Superfreelancers collects only the data needed to run the platform. We never sell your personal information to advertisers or third parties. You own your data and can request deletion at any time.
1. Overview
Superfreelancers ("we", "us", or "our") operates the website at superfreelancers.com and all associated subdomains, applications, and services (collectively the "Platform"). This Privacy Policy explains what personal data we collect, how we use it, who we may share it with, and the choices and rights available to you.
By creating an account, browsing the Platform, or using any feature we offer, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please do not use the Platform.
This Policy applies to all users of the Platform, including freelancers, employers, and visitors who have not created an account. It does not apply to third-party websites or services that may be linked from our Platform.
2. Data We Collect
We collect personal data only where it is necessary to provide our services. The categories of data we collect are described below.
Account and Profile Data
- Full name, email address, and password (encrypted) when you register
- Profile details including professional title, bio, skills, experience, and portfolio links
- Profile photo if you choose to upload one
- Company name, industry, and location for employer accounts
Platform Activity Data
- Jobs you post, view, or apply to
- Content generated using our AI career tools including resumes, cover letters, and interview responses
- Search queries, filters applied, and pages visited within the Platform
- Messages or communications sent through Platform contact features
Technical and Device Data
- IP address, browser type and version, operating system, and device identifiers
- Pages visited, time on page, referral source, and clickstream data
- Cookies and similar tracking technologies (see Section 5)
We never collect sensitive personal data such as government identification numbers, financial account details, health information, or biometric data. We also never require payment information because Superfreelancers is entirely free.
3. How We Use Your Data
We use collected data strictly for purposes that serve you and enable the Platform to function. We do not use your data for advertising or sell it to any third party.
Account Management
Creating and maintaining your account, verifying your identity, and sending essential account communications such as password resets and security alerts.
Job Matching
Matching your profile and skills to relevant job listings, improving search relevance, and helping employers find qualified freelancers.
AI Career Tools
Processing your inputs through our AI resume, cover letter, and career tools to generate personalised output. We do not use your AI tool content to train external models.
Platform Analytics
Understanding how users interact with the Platform so we can improve features, fix issues, and make the experience better for everyone.
Safety and Security
Detecting and preventing fraud, abuse, spam, and platform violations to maintain a safe and trustworthy environment for all members.
Legal Compliance
Fulfilling legal obligations, responding to lawful requests from authorities, and enforcing our Terms and Conditions when necessary.
4. Data Sharing
Superfreelancers does not sell, rent, or trade your personal data to any third party for advertising or commercial purposes. Period. We share data only in the limited circumstances described below.
Between Freelancers and Employers
When a freelancer applies for a job or an employer views a public profile, relevant profile information (name, skills, portfolio, professional summary) is shared with the counterpart. You control your profile visibility settings at all times from your account dashboard.
Trusted Service Providers
We work with a small number of trusted third-party service providers who process data on our behalf under strict data processing agreements. These include:
- Cloud hosting and infrastructure providers for Platform operation
- Transactional email providers for sending account and notification emails
- Analytics providers for aggregated, anonymised Platform usage data
- AI model providers that power our career tools (under strict data processing agreements)
Legal Requirements
We may disclose personal data if required to do so by law, court order, regulatory authority, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Superfreelancers, our users, or the public.
We never share your personal data with advertisers, data brokers, or marketing platforms. We do not run advertising on Superfreelancers and do not monetise user data in any form.
5. Cookies and Tracking
Superfreelancers uses cookies and similar browser technologies to keep you logged in, remember your preferences, and understand how the Platform is used. We do not use advertising cookies or cross-site tracking technologies.
Strictly Necessary
Session cookies required for authentication, security, and core Platform functionality. These cannot be disabled without breaking the Platform.
Preference Cookies
Remember your language settings, UI preferences, and filter choices so you do not have to reset them each visit.
Analytics Cookies
Anonymised data about page visits and feature usage to help us improve the Platform. No personally identifiable information is included.
Advertising Cookies
We do not use advertising cookies. Superfreelancers does not serve ads and does not participate in ad networks or retargeting systems.
You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will affect your ability to log in and use the Platform.
6. Data Security
We implement technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction.
- All data transmitted between your browser and our servers is encrypted using TLS
- Passwords are hashed using industry-standard algorithms and never stored in plain text
- Access to personal data within our team is restricted on a strict need-to-know basis
- Our infrastructure is hosted on secure, regularly audited cloud environments
- We conduct regular security reviews and promptly address any identified vulnerabilities
No system is 100% secure. If you believe your account has been compromised, please contact us immediately at our contact page and change your password right away.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law.
- Active account data is retained for the lifetime of your account
- If you delete your account, your personal profile data is removed within 30 days
- Anonymised or aggregated analytics data may be retained indefinitely as it cannot identify you
- Certain records may be retained longer where required by law or for legitimate dispute resolution purposes
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data. We honour these rights for all users regardless of jurisdiction.
| Right | What It Means |
|---|---|
| Right to Access | Request a copy of the personal data we hold about you at any time. |
| Right to Rectification | Correct any inaccurate or incomplete personal data in your profile. |
| Right to Erasure | Request deletion of your account and associated personal data at any time. |
| Right to Restrict Processing | Ask us to limit how we process your data in certain circumstances. |
| Right to Data Portability | Receive your data in a structured, machine-readable format to transfer elsewhere. |
| Right to Object | Object to processing based on legitimate interests, including for analytics purposes. |
| Right to Withdraw Consent | Where processing is based on consent, withdraw it at any time without affecting prior processing. |
To exercise any of these rights, please contact us through our Contact page. We will respond within 30 days. We may ask you to verify your identity before processing your request.
9. Children's Privacy
Superfreelancers is intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has created an account or submitted personal data on our Platform, please contact us immediately and we will delete the data without delay.
10. International Data Transfers
Superfreelancers serves users globally. Your personal data may be processed in countries other than your own, including countries where data protection laws may differ from those in your jurisdiction. Where such transfers occur, we implement appropriate safeguards such as standard contractual clauses to protect your data in accordance with this Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. When we make material changes, we will notify you by email or by displaying a prominent notice on the Platform at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects when the most recent version was published. Continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.
12. Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us. We take all privacy enquiries seriously and aim to respond within one business day.
Privacy and Data Team
Send your privacy request or data subject enquiry through our secure contact form and a member of our team will respond within one business day.
Send a Privacy Request