Customer Operations & Writing Specialist

What Makes Customer Operations Unique at Clerky

A Role That Challenges and Rewards

Customer Operations at Clerky is not a routine support position. Our customers often have complex, highly specialized questions related to startups, fundraising, hiring, and legal documentation. Providing exceptional assistance requires careful thinking, strong communication skills, and a commitment to continuous improvement.

Success in this role comes from analyzing situations thoughtfully, crafting clear and accurate responses, and consistently refining your approach through feedback. Along the way, you'll gain valuable knowledge about startup operations, legal processes, and the challenges faced by growing companies.

Continuous Learning and Growth

The work is intellectually demanding and requires sustained focus. Every customer interaction presents an opportunity to learn something new and improve your skills. If you're looking for a role where you can quickly learn everything upfront and settle into repetitive tasks, this may not be the right fit.

However, if you're energized by learning, problem-solving, and continuously developing your expertise, you'll likely find this position highly rewarding.

Navigating Complex Questions

Many of the questions we receive do not have simple or definitive answers. Instead of providing one-size-fits-all solutions, we often help customers understand their options, evaluate available information, and make informed decisions for their unique situations.

This role is ideal for individuals who are comfortable with ambiguity, enjoy critical thinking, and can communicate nuanced information clearly and effectively.

Qualifications

We are looking for candidates who possess:

• A genuine passion for helping people
• Strong emotional intelligence and empathy
• Excellent analytical and problem-solving abilities
• Exceptional written English communication skills
• Outstanding attention to detail
• The ability to work independently in a remote environment
• Confidence in learning and using new technologies without extensive training
• Openness to frequent feedback and collaboration
• A strong internal drive to achieve excellence and continuously improve

Our Remote-First Culture

Clerky has embraced remote work for many years and has built a highly effective distributed team. We believe great work can happen from anywhere.

As a small and collaborative company, every team member plays an important role. We value autonomy, efficiency, transparency, and mutual respect. You'll work closely with colleagues across teams to ensure customers receive an outstanding experience.

We trust our team members to manage their productivity and maintain flexible schedules while ensuring strong team coverage. To support professional development, we provide resources for learning, including books, courses, tools, and other educational materials.

In return, we offer competitive compensation, excellent benefits, meaningful work, and the opportunity to learn and grow while helping entrepreneurs during some of the most important moments in their business journeys.

Key Responsibilities

• Deliver thoughtful, empathetic, and accurate responses to customer inquiries through our help desk platform
• Create, update, and improve help center documentation and knowledge base articles
• Collaborate with engineering teams to investigate and resolve software-related issues
• Help develop and refine workflows that enable customers to complete legal paperwork efficiently
• Test new product features and bug fixes while providing valuable customer-focused feedback
• Identify recurring customer concerns and communicate trends to relevant teams
• Contribute to ongoing improvements in customer experience and operational processes

Additional Information

This is a fully remote position, allowing you to work from home or any location where you can perform effectively. We offer competitive compensation, comprehensive benefits, flexible working arrangements, and a supportive work environment.

No legal education, legal experience, or legal background is required. We value curiosity, communication skills, and a willingness to learn above prior industry knowledge.

Use of Artificial Intelligence in Hiring

To support our recruitment process, we may use artificial intelligence (AI) tools for tasks such as application screening, resume analysis, and evaluation of candidate responses. These tools assist our hiring team but do not replace human decision-making. All final hiring decisions are made by qualified members of our team.

If you have questions about how your information is processed during the hiring process, please contact us for additional details.

To apply: https://jobs.ashbyhq.com/clerky/3563a84f-79d8-41c3-b1b7-76a35e8a2a72/application